Privacy Notice

At Sarah Taylor, I take your privacy seriously.

Whether you're working with me as a coaching client, attending one of my workshops, engaging me as a consultant or speaker, or simply getting in touch to find out more, I'm committed to protecting your personal information and handling it responsibly.

This Privacy Notice explains what information I collect, why I collect it, how I use it, and your rights under UK data protection law.

Who I am

Sarah Taylor is operated by Sarah Taylor.

I am the data controller for the personal information you provide.

If you have any questions about this Privacy Notice or how your information is handled, please contact:

Email: sarahtaylorcoaching@gmail.com

Website: www.sarah-taylor.co.uk

What information I collect

The information I collect depends on the services you use.

Coaching clients

If you receive coaching from me, I may collect:

  • Your name, email address and telephone number.

  • Information you provide through enquiry or intake forms.

  • Coaching goals and areas you would like support with.

  • Brief coaching session summaries.

  • Appointment history.

  • Email correspondence.

  • Payment information where applicable.

Consultancy, training and speaking

If you engage me as a consultant, trainer or speaker, or if you attend one of my workshops, I may collect:

  • Contact details.

  • Organisation details.

  • Project briefs and correspondence.

  • Meeting notes.

  • Workshop attendance records.

  • Accessibility requirements that you choose to share with me.

  • Feedback or evaluation forms.

  • Payment and invoicing information.

Website visitors

If you visit my website, I may collect information such as:

  • Information you provide through contact forms.

  • Newsletter sign-up details.

  • Anonymous website analytics collected through cookies (where applicable).

I only collect information that is relevant to providing my services and running my business effectively.

How I use your information

I use your information to:

  • Deliver coaching, consultancy, training and speaking services.

  • Respond to enquiries.

  • Arrange appointments and bookings.

  • Maintain appropriate client records.

  • Process payments and invoices.

  • Meet legal and professional obligations.

  • Improve my services.

  • Send occasional updates or marketing communications where you have chosen to receive them.

I will never sell your personal information.

Coaching confidentiality

Confidentiality is a fundamental part of coaching.

Information discussed during coaching sessions will remain confidential unless:

  • You ask me to share information;

  • I am required to do so by law;

  • There is a serious concern about your safety or the safety of another person.

Wherever possible, I will discuss any need to share information with you before doing so.

If your coaching has been arranged or funded by your employer or another organisation, I will not share the content of coaching sessions without your consent unless I am legally required to do so.

Lawful basis for processing your information

Depending on the services you receive, I process your personal information under one or more of the following lawful bases:

  • Performance of a contract.

  • Legitimate interests in running my coaching and consultancy practice.

  • Legal obligations.

  • Consent (for example, where you choose to receive marketing communications).

How your information is stored

I take appropriate steps to protect your personal information.

Your information is stored securely using password-protected systems with appropriate security measures in place, including multi-factor authentication where available.

Access to your information is limited to me unless I am legally required to share it or need to share limited information with trusted service providers to deliver my services.

Third-party providers

To operate my business I may use trusted third-party providers including:

  • Google Workspace / Google Drive

  • Google Meet, Zoom or Microsoft Teams

  • Online booking systems (where applicable)

  • Payment providers

  • Accounting software

  • Email marketing platforms (where applicable)

These providers only process information necessary to provide their services and have their own privacy and security arrangements.

Some providers may process information outside the UK. Where this happens, I ensure appropriate safeguards are in place in accordance with UK data protection law.

How long I keep your information

I only keep personal information for as long as necessary.

Typically, I retain:

  • Coaching agreements, intake forms and session summaries for six years after coaching ends.

  • Consultancy and project records for six years after completion.

  • Financial records for at least six years to meet legal and tax requirements.

  • Marketing information until you unsubscribe or ask me to remove your details.

When information is no longer needed, it is securely deleted or destroyed.

Your rights

Under UK GDPR, you have the right to:

  • Request access to the personal information I hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your information where appropriate.

  • Ask me to stop using your personal information in certain circumstances temporarily.

  • Request transfer of your information where applicable.

  • Withdraw consent where processing is based on consent.

I will normally respond to requests within one month.

Cookies

If you visit my website, cookies may be used to help the website function effectively and to understand how visitors use the site.

Where required, you will be asked for your consent before non-essential cookies are used.

Questions or complaints

If you have any questions about this Privacy Notice or how your information is handled, please contact me in the first instance.

If you are not satisfied with my response, you have the right to complain to the Information Commissioner's Office (ICO).

Changes to this Privacy Notice

This Privacy Notice may be updated from time to time to reflect changes in my services or legal obligations.

The latest version will always be available on my website.